Automated World Class Customer Care, 24x7 365 days!

Your customers are global, why restrict your support to local timezone?
With an always-on bot, you can now respond to customers consistently, predictably, 24x7.
Customer care chat on your website, mobile app, and messaging channels, using AI to lighten the load on your live agents via one seamless system.

 

Respond to FAQs
Train bot to answer Frequently Asked Questions by your visitors at the time and language of their choice.

 

Fetch using APIs
Make your support more personal and contextual using Verloop's easy to configure Webhook Interface.

 

Sentiment Analysis
Help a customer before he drops off—real-time sentiment analysis to help you provide.

 

Warm Hand-off
Seamlessly hand-off chats from bot to human reps to either close the sale or to assist visitors better.

 

Smart Agent Routing for complex queries
On average, our bot AI is equipped to resolve 80% of customer queries and automatically routes complex issues to your support agents based on their skill sets and current workload.

 

88%+ NLU Accuracy
Our NLU (natural language understanding) continues to set new industry standards for accuracy. Our model can comprehend human emotions, make small talk, identify profanity, and detect gibberish--all of which facilitate richer customer insights while ensuring a top-notch user experience.

 

500+ UI Elements + Custom Configurations
Our chat SDKs are powered with built-in UI capabilities, including image carousels, video thumbnails, quick reply buttons, contextual bot prompts store locators, and more, making it as easy as possible for you to communicate with your customers.