The Call Center of the future
Use WhatsApp as a channel to get your queries resolved 9x faster and with 80% greater operational efficiency than on call. You can also achieve 70% open rates by enabling instant IVR deflection. 68% of people would choose WhatsApp over picking up a call or sending an email...!
Businesses are building WhatsApp messaging services to support specific use cases to make it more personalized by keeping it more targeted, customized, convenient, efficient, and engaging. Consumers expect businesses to communicate with them through messaging experiences that are:
Conversational: Consumers prefer to use simple, natural WhatsApp-based interactions with businesses and businesses are expected to respond instantly and with high quality
Rich: Consumers today prefer to consume information through WhatsApp that now enable businesses to send and receive more engaging content to customers that include rich media such as images, audio, and video
Multi-channel: Businesses are expected to reach customers where they are. They may use a variety of messaging channels across SMS, voice, email, or messaging apps such as WhatsApp, Facebook Messenger, Slack, Viber, Telegram, etc.
Let's get started with WhatsApp Business and Understand WhatsApp Business, Choose the right starting point. Get your official WhatsApp Business account.
What is WhatsApp Business?
Just like we communicate with our friends and family on WhatsApp, Businesses can now share with their users on WhatsApp using WhatsApp Business. This enables businesses to have their presence on the world’s most popular messaging app, with more than 2 billion active users. Businesses can send updates, provide customer support, and onboard new customers straight from WhatsApp. This enables users to interact with your business without visiting your website or downloading a particular app.
How to get started?
There are two different kinds of WhatsApp Business Accounts based on the size and needs of a business:
1) WhatsApp Business App: Targeted at small businesses, this is a quick way to get started with. You just need to install the WhatsApp Business App and get a new sim card.
2) WhatsApp Business APIs: Targeted at medium to large-sized businesses, this offers features like template based push notifications, advanced automation at scale, and deep integration with your business.
Test and understand WhatsApp before Paying
We build a prototype of your WhatsApp Business chatbot on our testing environment
Sign-up and follow the steps to Explore Platform & Start testing
Build automated flows with our flow builder and test on WhatsApp
Start setup of your own WhatsApp Business account whenever you are ready.